Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our website and services.

By using this website, you agree to the collection and use of information in accordance with this policy.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for our business operations. This may include:

(a) Information You Provide Voluntarily:

• Name, email address, phone number, and other contact details.
• Business name and relevant details if engaging with our services.
• Payment information (if applicable).
• Any information you submit via forms, email, or direct communication.

(b) Information Collected Automatically:

When you visit our website, we may collect certain information automatically, including:

• Date and time of access.
• Pages visited and time spent on them.
• Browser type and device details.
• Referring website (if applicable).
• IP address and geolocation data.
• Cookies and tracking technologies (see Section 4).

3. Purpose of Data Collection

We collect and use your personal information for the following purposes:

• To provide and improve our services.
• To respond to inquiries and communicate with you. 
• To process payments and manage accounts.
• To analyze website traffic and enhance user experience. 
• To comply with legal obligations.
• To send marketing communications (only with your consent, which can be withdrawn at any time).

4. Cookies & Tracking Technologies

We use cookies, web beacons, and other tracking technologies to improve website functionality and analyze visitor behavior.

Managing Cookies:

You can disable cookies through your browser settings, but this may affect website functionality.

We also use third-party services such as Google Analytics and Meta (Facebook) tracking to analyze site traffic and improve marketing efforts. These third parties may collect data according to their own privacy policies.

Opt-Out Options:

• Google Analytics: Opt-out here
• Interest-Based Advertising: Network Advertising Initiative

5. Disclosure of Personal Information

We do not sell or rent your personal information. However, we may disclose it in the following cases:

• To service providers assisting in business operations (e.g., payment processors, hosting providers, advertising platforms).
• If required by law, court order, or regulatory authorities.
• If necessary to protect our legal rights, property, or safety.
• If involved in a business sale, merger, or restructuring (with prior notice).

Some third-party service providers may store data outside Australia (e.g., Google, AWS, Meta). We ensure all overseas disclosures comply with the Australian Privacy Principles (APP 8) and that reasonable security measures are in place.

6. Security Measures

We take reasonable steps to secure your personal information from unauthorized access, loss, misuse, or disclosure. These measures include:

• Secure servers and encrypted storage.
• Access controls and authentication procedures.
• Regular security audits.

However, no method of online transmission is completely secure. By using our website, you acknowledge and accept these risks.

7. Your Rights & Choices

Under the Privacy Act 1988, you have the right to:

• Access personal data we hold about you.
• Request corrections to inaccurate or outdated information.
• Withdraw consent for marketing communications.
• Request data deletion (subject to legal and operational requirements).

To exercise your rights, contact us using the details below. We will respond within a reasonable timeframe.

8. Links to External Websites

Our website may link to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.

9. Retention of Information

We retain personal data only as long as necessary for business, legal, or operational purposes. If you request deletion, we will remove your data unless retention is required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page, and continued use of our website indicates acceptance of the revised policy.